Return and Refund Policy
Last Updated: December 30, 2025
At MenaGifts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 7-day return policy.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Timeframe: The return request must be initiated within 7 days of receiving your order.
- Condition: Items must be unused, in their original condition, and in the original packaging with all tags attached.
- Packaging: Unopened products with all original accessories and manuals included.
Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or custom-made products.
- Items marked as “Final Sale.”
- Gift cards.
- Perishable goods.
- Items that show obvious signs of use or are missing parts not due to our error.
- Items returned more than 7 days after delivery.
How to Initiate a Return
- Contact Us: Email us at info@zahraliving.com or call +971 52 699 1114 within 7 days of delivery. Please include your order number and the reason for the return.
- Authorization: Our customer service team will provide you with a Return Authorization (RA) number and specific shipping instructions.
- Pack & Ship: Securely pack the item. We recommend using a trackable shipping service. Please ship the package to: Zahra Living FZE-LLC Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
Refund Information
- Inspection: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Processing: Approved refunds will be processed and automatically applied to your original payment method (PayPal or Credit Card).
- Timeline: Please allow 5-7 business days for the refund to appear in your account, depending on your bank or card issuer’s processing times.
Shipping Costs for Returns
- Standard Returns: The customer is responsible for paying the return shipping costs.
- Defective or Incorrect Items: If the return is due to our error or a defective product, MenaGifts will cover the return shipping costs.
- Non-Refundable Fees: Original shipping charges are non-refundable. If you received free shipping, the actual shipping cost incurred by us will be deducted from your refund.
- International Returns: International customers are responsible for return shipping and any applicable customs fees or duties.
Exchanges
We do not offer direct exchanges. To receive a different item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
We inspect all products before dispatch. However, if you receive a damaged item:
- Contact us at info@menagifts.com within 24 hours of receipt.
- Provide clear photos of the damaged item and the external packaging.
- We will arrange a replacement or a full refund, including all shipping costs.
Contact Us
For any questions regarding returns and refunds:
- Email: info@zahraliving.com
- Phone: +971 52 699 1114
- Legal Entity: Zahra Living FZE-LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE.