Terms and Conditions
Last Updated: December 30, 2025
Welcome to MenaGifts. These Terms and Conditions outline the rules and regulations for the use of our Website, operated by Zahra Living FZE-LLC.
Introduction
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the MenaGifts website if you do not accept all of the terms and conditions stated on this page.
Business Identity
- Legal Entity: Zahra Living FZE-LLC.
- Brand Name: MenaGifts.
- Registered Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
- Trade License / Formation No: 4205380.
- Tax Registration Number (TRN): 104495670200001.
Authenticity & Third-Party Brands
- Independent Retailer: MenaGifts is a retail platform curated by Zahra Living FZE-LLC. We source and sell authentic products from various global and local third-party brands.
- Authenticity Guarantee: We strictly prohibit the sale of counterfeit or replica goods. We guarantee that all branded products sold on our platform are 100% genuine and sourced through authorized distributors or reputable retail channels.
- Trademark Disclaimer: All product names, logos, and brands are the property of their respective owners.
Intellectual Property Rights
Unless otherwise stated, Zahra Living FZE-LLC owns the intellectual property rights for the website design, text, graphics, and custom software. You may view and/or print pages from the website for your own personal use, but you must not republish or redistribute material from MenaGifts without prior consent.
Pricing and Payments
- Currency Detection: For your convenience, our website uses automated technology to detect your location and display prices in your local currency.
- Secure Payments: All payments are processed through secure third-party gateways, including PayPal and Checkout.com. We do not store or have access to your credit card information.
- No Surcharges: In accordance with UAE law, no additional surcharges are applied for credit card payments at checkout.
Shipping and Delivery
- Dynamic Rates: Shipping costs are calculated dynamically at checkout using live Aramex rates based on the weight, dimensions, and destination of your order.
- Surcharges: International orders may include fuel surcharges or emergency surcharges as dictated by our carrier. All applicable fees are shown in the final total before payment.
- Customs & Duties: Customers are the “importer of record” and are responsible for all customs duties, taxes, and brokerage fees applied by their local government upon import.
Returns and Refunds
- 7-Day Policy: We offer a 7-day return policy from the date of delivery.
- Eligibility: To be eligible for a 100% refund of the product price, items must be unused, in their original condition, and in original packaging with all tags attached.
- Non-Returnable Items: Personalized items, perishable goods, and “Final Sale” items are non-returnable.
- Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Limitation of Liability & Product Warranty
- Retailer Status: Zahra Living FZE-LLC acts solely as a retailer. Any warranties for third-party products are provided by the original manufacturer.
- Liability: To the maximum extent permitted by UAE law, Zahra Living FZE-LLC shall not be liable for manufacturing defects or any damages arising from the use of products sold on our platform.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Sharjah. Any disputes will be subject to the exclusive jurisdiction of the courts of Sharjah, UAE.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Phone: +971 52 699 1114
- Email: info@zahraliving.com
- Postal Address: Zahra Living FZE-LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE